10DLC Privacy Policy

1. Introduction

Netovo Group, LLC (“Netovo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This 10DLC Privacy Policy outlines how we collect, use, store, and share information related to 10-Digit Long Code (10DLC) messaging services.

By using our 10DLC messaging services, you consent to the practices described in this policy. If you do not agree, please refrain from using our messaging services.

2. Information We Collect

A. Information You Provide

• Phone Number: Collected when you opt-in to receive messages.
• Message Content: Any text messages sent to or received from our service.
• User Preferences: Opt-in and opt-out choices related to messaging.

B. Information Collected Automatically

• Message Metadata: Date, time, and delivery status of messages.

3. How We Use Your Information

• Send SMS or MMS messages as part of our services.
• Provide customer support and respond to inquiries.
• Improve messaging performance and user experience.
• Monitor compliance with messaging regulations.
• Detect and prevent fraud, abuse, or security issues.

4. Opt-In and Opt-Out Policy

• Opt-In: Users opt-in to receive messages from us via verbal consent.
• Opt-Out: YYou can unsubscribe anytime by replying STOP to any message. You may also contact us directly to stop sending you messages.

Message and data rates may apply.

5. How We Share Your Information

We do not sell your personal information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. However, we may share your data with:

• Service Providers: Third-party messaging platforms and carriers that facilitate message delivery.
• Legal Authorities: If required to comply with legal obligations or law enforcement requests.
• Business Transfers: In the case of a merger, sale, or acquisition of Netovo Group, LLC.

6. Data Security

We take security seriously and implement measures to protect your information from unauthorized access, alteration, or disclosure. However, no system is completely secure, so we encourage users to report any suspicious activity.

7. Data Retention

We retain 10DLC message records only as long as necessary for operational, legal, and compliance purposes. Once no longer needed, data is securely deleted or anonymized.

8. Compliance with Messaging Regulations

Our 10DLC messaging services comply with applicable laws and industry regulations, including:

• Telephone Consumer Protection Act (TCPA)
• CTIA Messaging Principles and Best Practices
• Carrier-Specific 10DLC Registration Requirements

9. Children’s Privacy

Our messaging services are not intended for children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect or process their data.

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted with an updated “Effective Date.” Continued use of our services after changes implies acceptance of the updated policy.

11. Contact Us

If you have any questions or wish to exercise your rights regarding your data, please contact us at: